Customer Service Phone Support Expert (English)

The Work

You will make and receive calls with businesses and service providers across the United States. You will represent customers while completing practical requests and communicating clearly and professionally.

The work involves many short, consecutive calls across different customer needs. You will record outcomes accurately, handle sensitive information discreetly, and work with other remote professionals to maintain consistent service quality.

• Call businesses and service providers to make reservations, schedule appointments, confirm vendors, and complete other customer requests.
• Navigate phone menus, hold queues, and call-center systems to reach the right contact.
• Gather information and fulfill requests during live conversations.
• Manage outbound calls, automated phone systems, and extended hold queues.
• Record important call details and outcomes accurately.
• Work independently across multiple consecutive tasks.

What It Pays and Takes

This is an entry-level, remote contractor engagement for part-time work in eligible Latin American locations. Weekend availability is required for some shifts.

• Pay: $18 to $28 per hour for scheduled, available hours, not per call completed.
• Schedule: Four 5-hour shifts per week, up to 20 hours per week.
• Engagement length: Initial engagement of 4 weeks.
• Location: Open to candidates in Argentina, Brazil, Chile, Colombia, Mexico, and Peru.
• Language: Fluent, neutral, and clear spoken English for conversations with people in the United States.
• Equipment: Reliable high-speed internet, a quiet work environment, and a quality wired or USB headset.
• Skills: Strong live conversation, improvisation, judgment, and professional communication.
• Helpful background: Executive assistance, virtual assistance, concierge services, phone-based customer support, hospitality, restaurants, travel, negotiation, or escalation.

How It Works

Apply on OpenTrain with your resume and then complete the application on the hiring site.

About AI Training Work

AI training is the human work behind systems that learn from examples, including recorded conversations and other carefully reviewed data. OpenTrain helps people find these projects, build a profile, and apply through one platform, while experience in clear communication and customer support can help contributors qualify for specialized work.