Customer Service Representative Expert

The work

You will help train AI models by turning practical customer service knowledge into realistic questions, scenarios, and case studies. You will also review AI-generated answers and judge whether they handle customer concerns clearly, accurately, empathetically, and in line with service policies.

The work covers customer interactions, problem-solving, and service delivery across common support situations. You will use real-world judgment to improve the quality, difficulty, and learning value of these examples.

• Write customer service questions and case studies about conflict resolution, troubleshooting, complaints, communication, empathy, de-escalation, policy interpretation, and omnichannel support.
• Review AI responses for accuracy, practicality, tone, empathy, and adherence to customer service standards.
• Identify errors and provide detailed written feedback that helps improve model responses.
• Help calibrate question difficulty and educational value with customer service and technical experts.

What it pays and takes

This is a remote, flexible, asynchronous contractor role. The work is listed as part time and requires at least 20 hours each week.

• $55 per hour.
• At least 20 hours per week.
• Remote; open to candidates in the countries listed for this role.
• Professional fluency in English.
• High school diploma or equivalent required; an associate or bachelor's degree is preferred.
• Proven experience as a customer service representative and a strong understanding of customer support operations and best practices.
• Excellent analytical, written, and verbal communication skills.
• Careful attention to detail and the ability to assess AI responses against customer service policies and standards.
• Experience with phone, email, chat, social media, or in-person support is helpful.
• Background in customer service training, quality assurance, customer experience, CRM systems, escalation management, or customer retention is helpful.
• Familiarity with technology-driven customer service applications is helpful.

How it works

Apply on OpenTrain with your resume, then complete the application on the hiring site.

About AI training work

AI training is the human work behind modern AI systems. People create examples, review model answers, and give feedback so AI can respond more accurately and appropriately, with experienced contributors valued for their practical knowledge.