Retail Banking AI Evaluation Specialist (English)

The Work

You will review large language model responses across retail and consumer banking scenarios. Your feedback will help assess how well AI handles products, operations, customer needs, and compliance requirements.

You will also work with researchers and other banking experts on evaluation methods, training approaches, and benchmarks. Clear, consistent written reasoning is required throughout the project.

• Evaluate AI responses about checking and savings accounts, certificates of deposit, payments, overdrafts, fees, and digital banking services.
• Create rubrics for interest and APY calculations, product suitability, account dispute resolution, KYC and AML procedures, and customer financial needs assessments.
• Review model capabilities and provide structured feedback on retail banking scenarios.

What It Pays And Takes

This is a remote, part-time contractor role. The project is expected to run for about one month, with a possible extension based on project needs.

• Pay: $100 per hour.
• Time: 20 or more hours per week.
• Location: Open worldwide.
• Language: Excellent written English communication.
• Experience level: Entry level.
• Experience required: At least two years in retail or consumer banking, including personal banking, branch management, retail product management, banking operations, or retail banking compliance.
• Knowledge required: Deposit and payment products, customer onboarding, due diligence, branch and digital operations, and consumer banking regulations.
• Regulatory knowledge: Familiarity with BSA/AML, Regulation E, and Regulation DD.
• Helpful but optional: CAMS, CRCM, FINRA licenses, or an MBA in Finance.

How It Works

Apply on OpenTrain with your resume, then complete the application on the hiring site.

About AI Training Work

AI training work uses human review and feedback to improve how artificial intelligence systems respond. Banking specialists are needed because accurate evaluation depends on real knowledge of financial products, customer needs, and industry rules.